Frequently Asked Questions
Transportation and General Accommodation
Is it best to visit during summer or winter?
- Traveling to Lake Tahoe is entirely dependent on your preferences. If you’re looking to get on the mountain to ski or snowboard, ice skate at Edgewood on Ice, snowshoe the golf course, relax by the fireside, and watch fluffy snowflakes fall outside your window, winter is your ideal season. If boating, swimming, hiking, golfing, walking the beach shores, and lounging by the pool sound more like your dream alpine getaway, summer will be best.
- No matter the season, Edgewood Tahoe has scheduled activities for all resort guests to enjoy on the property, and our concierge specialists are eager to help plan an adventurous day for you around Lake Tahoe.
Where can I find general information about check-in and check-out processes?
- Please visit our Terms & Conditions page for further information on check-in, check-out, and general hotel policies.
What is the most convenient airport to fly into?
- Reno-Tahoe International Airport is 56 miles northeast and approximately 55 minutes by vehicle, making it the nearest and generally most convenient. A second option is Sacramento International Airport, located 117 miles southwest and approximately 2 hours and 5 minutes by vehicle.
Does Edgewood Tahoe provide airport transportation?
- We now offer an Airport Pick-Up & Drop Off Service from multiple airports around the area! View our Transportation Page for more detail regarding this service and to submit a request.
- While you are staying with us at Edgewood Tahoe Resort, utilize our complimentary shuttle service to explore the area, within a 2.5 miles radius of the resort.
Do I need AWD/4WD/Chains/Snow Tires?
- Chains or traction devices are required on all vehicles except AWD/4WD vehicles with snow-tread tires on all four wheels. Echo Summit, Luther Pass, and Spooner Summit have chain control checkpoints where attendants will check every vehicle, as well as assist in the application and removal of snow chains.
- If you’re planning to drive to Edgewood Tahoe in the snowy months, we highly recommend checking road conditions frequently at tahoeroads.info.
Is Edgewood Tahoe Resort pet-friendly?
- Edgewood Tahoe does not allow pets on the property; however, we do make accommodations for service animals as defined by the Americans with Disabilities Act (ADA).
What do I do if I lost an item during my stay?
- Should a guest find that an item had been lost at Edgewood Tahoe following their departure, we urge them to contact our Security Team directly at [email protected]. Please include your contact information, stay dates, and a brief description of the lost item in question.
Who do I contact for a copy of my bill?
- To receive a final folio from your overnight stay or for any billing questions, please email [email protected].
Can I pay for items or my bill in cash on property?
- Please note that Edgewood Tahoe Resort is a cashless property. For your convenience, we kindly ask that all payments be made via credit card or mobile payment.
About Lake Tahoe
What is the weather like?
- At 6,200 feet, the weather is mildly unpredictable and nearly impossible to compare to this time last year accurately. For current weather and to read up on seasonal trends, please visit forecast.weather.gov
Is local ride-sharing reliable?
- Lyft and Uber do operate in Lake Tahoe, but drivers are limited.
How far are you from the ski resort?
- Heavenly Ski Resort’s Gondola is one mile from Edgewood Tahoe.
While You’re Here
Is the hotel walkable to major attractions?
- Heavenly Village is one mile from Edgewood Tahoe Resort. The Village includes shops, dining, bars, casinos, nightclubs, activities, and the Heavenly Ski Resort Gondola. Guests can expect a 20-minute walk to Heavenly Village, or our complimentary shuttle services are available for transportation to and from the Village.
What is the dress code at the resort?
- Shoes and shirts are required in our Lodge and all restaurants, and we request that guests refrain from wearing beach attire in the lobby area.
- For dining at the Edge Restaurant & Lounge, view the Guest Guidelines for the most up to date attire requirements and dining information.
Can I have a professional photographer takes photos of me and my party while at the resort?
- Edgewood Tahoe is committed to creating lasting memories for all guests and will only consider photographer access to the property if associated with a booked event that requires space and includes all fees that correspond to the event. To inquire about planning an event that includes photography, please submit a photography event inquiry by selecting the option ‘Other Special Event.’ To submit an inquiry, CLICK HERE.
The following guidelines remain in place:- We do not allow the sole use of the property for photos.
- A minimum of 14 days advance notice for an event is requested.
- Edgewood Tahoe will refuse professional photos taken without approval.
- No production/photoshoot equipment is allowed unless part of an approved filming/production.
- Drones not permitted–unless approved and adequately licensed in advance as part of the event.
- Weddings receptions only (offsite wedding or non-lodging) held in our restaurants will need to go through the same approval process to ensure the privacy of other weddings or events in designated locations.
- Spaces allowed with authorization include the Event Lawn and Beach, and outside the Clubhouse but not on Edgewood Tahoe Golf Course features.
- For guest privacy and experience, no photos are allowed to be taken inside or around the Lodge or prominently feature the structure in the background as they may capture guests who do not want to be included. The Clubhouse is by prior approval only.
- Approved photographers cannot rope off or claim a stake to a piece of property.
- A photographer must check in with Edgewood Tahoe Security to acquire a vendor badge.
- We do not accept any photography requests beginning June 1 through September 1.
Can I get picked up or dropped off by a boat on the pier?
- The pier north of Edgewood Tahoe’s is private property and not open for public use or boat mooring.
Dining
What’s the difference between the three restaurants?
- The Bistro Edgewood offers New American Seasonal Fare and is our in-Lodge dining outlet located adjacent to the Great Room, with patio dining offered between the pool and Lodge. Brooks’ Bar & Deck is a Distinguished Gastro Pub located in the Clubhouse overlooking the first and tenth tee boxes of the golf course. The Edge Restaurant & Lounge is the elevation of fine dining located in the Clubhouse with a view of beautiful Lake Tahoe and the surrounding Sierra Nevada mountain range.
Do Resort Guests require reservations for each restaurant?
- Reservations are not required; however, they are highly recommended.
How do we make reservations?
- Reservations can be made by visiting edgewoodtahoe.com/dine, calling 888.881.8659, or directly with our concierge specialists.
Can we reserve specific tables in the restaurants?
- No, table selection is made on a first-come, first serve basis for guests arriving with reservations or as walk-ins.
Can I pay for my bill in cash?
- Please note that Edgewood Tahoe Resort is a cashless property. For your convenience, we kindly ask that all payments be made via credit card or mobile payment. As part of our standard service, a single check will be presented per table.
Golf
Do you have to stay at the resort to play at the golf course?
- Edgewood Tahoe Golf Course is open to the public. Please know that tee times books 60 days in advance, so reserve your time at your earliest.
- Please note that Edgewood Tahoe Resort is a cashless property. For your convenience, we kindly ask that all payments be made via credit card or mobile payment.
Can I walk or run along the golf cart paths as a Resort Guest?
- To ensure the safety of our guests and golfers, golf cart paths are reserved for golfers only. When the course has closed for the season, the golf grounds are not maintained for snow removal, and access is restricted for all guests.
Is there a strict golf dress code?
- Proper golf attire is highly encouraged on the golf course for all players and caddies. Soft spike golf shoes and/or tennis shoes are permitted.
Can I ship my clubs ahead of time?
- Edgewood Tahoe Golf Course partners with Ship Sticks to offer traveling guests a seamless shipping service to and from the resort. All bags will be delivered to the Lodge at Edgewood Tahoe and held in storage until your arrival. For further details and to request service, visit shipsticks.com.
Relaxation
Is there an age requirement for services at Spa Edgewood?
- Spa Edgewood is an adult facility appropriate for guests 18 and older. Please be prepared to provide proof of age if requested.
What is the cancellation policy and fee?
- A credit card is required at the time of booking, and payment will be due at spa check-out.
- A full refund will be made for cancellations beyond 24 hours. Once within the 24-hour period, guests will be charged in full for cancellation, service changes, and rescheduling.
- Please note that Edgewood Tahoe Resort is a cashless property. For your convenience, we kindly ask that all payments be made via credit card or mobile payment.
How large is the spa?
- Spa Edgewood is 8500 sq.ft., offering six massage treatment rooms and two esthetician rooms. Guests are welcomed into separate men’s and women’s locker rooms with showers and gender-separate steam rooms. The coed sanctuary includes a lounge with hot tea, water, snacks, and an outdoor coed jacuzzi.
May I have a tour of the spa facilities?
- To ensure privacy and tranquility for our guests, tours are only available if the spa facilities are entirely free of guests.
Can I purchase a pass to use the spa facilities?
- Lodge guests may purchase a 4-hour Spa Facility Access Pass for $50 to enjoy the locker rooms, steam rooms, sanctuary, and jacuzzi. Availability is based on business demand; inquire with spa staff or call to purchase your pass and check on availability.
- Facility passes are not available to non-Lodge guests.
As a Spa Edgewood non-lodge guest, do I get access to the lakefront pool?
- No, the lakefront pool and jacuzzi are available for Lodge Guests only. Spa Edgewood guests have access to the spa facilities only for three hours before and/or after their service to enjoy the amenities.